Privacy Policy

Privacy Policy

North East Home Innovations ("NEHI," "we," "our," or "us") Last Updated: 8/25/2026

This Privacy Policy explains how North East Home Innovations, and its consumer-facing brand North East Home Solutions ("NEHS," a service of NEHI), collect, use, and protect your information when you visit our website(s), submit a consultation request, or otherwise interact with us.

By using our website or submitting information to us, you agree to the practices described in this policy.

1. Who We Are

NEHI is a home renovation consulting and materials sourcing company serving the NY Capital Region. We connect homeowners with vetted, independent contractors and supply contractors with premium building materials. NEHS is our consumer-facing content and referral brand, operated by NEHI, designed to help homeowners research projects and connect with our consultation services.

NEHI does not perform, manage, or oversee construction work. We provide project consultation and refer you to independent, third-party contractors for the actual work.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly:

Name

Email address

Phone number

Property address or general location

Project details (e.g., type of renovation, timeline, budget range)

Any other information you choose to share through consultation forms, email, or phone

Information collected automatically:

IP address, browser type, and device information

Pages visited, time on site, and referring URLs

Cookies and similar tracking technologies (see Section 6)

Information from third parties:

If you are referred to us by a contractor partner (such as One Day Doors and Closets of Albany) or another partner, we may receive your contact information from them for the purpose of following up on your project.

3. How We Use Your Information

We use the information we collect to:

Respond to consultation requests and schedule appointments

Match you with an appropriate vetted contractor for your project

Communicate with you about your project, our services, or related offers

Improve our website, content, and services

Send marketing communications, which you may opt out of at any time

Maintain records for our internal leads list

Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Vetted contractor partners (including One Day Doors and Closets of Albany and others in our network) solely for the purpose of scoping, quoting, or completing a project you've inquired about. Once we hand off your project to a contractor, that contractor's own privacy practices will govern their use of your information.

Service providers who help us operate our business (e.g., website hosting, email/CRM platforms, analytics providers), under confidentiality obligations.

Legal or safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of NEHI, our users, or others.

Business transfers, if NEHI is involved in a merger, acquisition, or sale of assets.

We are not responsible for the privacy practices of independent contractors or third parties once your information has been shared with them for project purposes, and we encourage you to review their privacy practices directly.

5. Home Care Subscription Service

If you enroll in NEHI Home Care, we may collect additional information necessary to manage your membership, including service history, membership tier, and billing information (processed via our third-party payment processor). We do not store full payment card details on our own systems.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Understand how visitors use our site

Remember preferences

Support advertising and retargeting (e.g., Meta/Facebook Ads, Google)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Choices and Rights

Marketing opt-out: You may unsubscribe from marketing emails at any time using the link in those emails, or by contacting us directly.

Access/correction/deletion: You may request access to, correction of, or deletion of your personal information by contacting us at [insert contact email].

Do Not Track: Our website does not currently respond to Do Not Track browser signals.

Depending on your state of residence, you may have additional rights under applicable state privacy laws. We will respond to verified requests in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our leads list, and comply with legal obligations, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Third-Party Links

Our website may link to third-party sites, including nehicorp.com and contractor partner sites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

NorthEast Home Innovations 8 Access Rd, Unit 4, Albany, NY 12205 |518-435-4580| Info@nehicorp.com