A flooded home is stressful, but the steps that matter most in the first 24-48 hours are straightforward.
1. Ensure safety first
Shut off electricity to affected areas if it's safe to do so, and avoid standing water near outlets or electrical panels.
2. Stop the source if possible
If it's a plumbing failure, shut off the main water valve immediately.
3. Document everything before cleanup
Photos and video of the damage before anything is moved or dried — essential for insurance claims.
4. Remove standing water quickly
The faster water is removed, the lower the risk of structural damage and mold growth — mold can begin developing within 24-48 hours in the right conditions.
5. Dry the space thoroughly
Fans, dehumidifiers, and, for significant flooding, professional drying equipment — surface-dry isn't the same as actually dry underneath flooring and drywall.
6. Call your insurance provider
Start the claims process promptly, with documentation in hand.
7. Assess affected materials
Flooring, drywall, and doors that have absorbed water often need replacement rather than repair, especially hollow-core doors which can swell and warp permanently.
Once the immediate crisis is handled, NEHI can help Capital Region homeowners scope the rebuild — including flooring and door replacement — and connect you with vetted contractors for repair work.